Legal
Customer Terms
In short
- When you order through a FoodTab storefront, you are buying from the shop, not from FoodTab. The shop's name, address and contact details are on its ordering page.
- FoodTab provides the ordering technology. A small service fee, shown as its own line before you pay, goes to FoodTab. The amount is set per shop and is always displayed at checkout.
- Your card payment is taken by Stripe directly for the shop. FoodTab never sees your card number.
- Problems with your food or delivery: contact the shop first. If you cannot reach them, email [email protected] and we will help.
1. Who you are dealing with
1.1 FoodTab is a platform run by FOODTAB TECHNOLOGIES LTD (company number 17319250, 1 Sea Cornflower Way, Jaywick, Clacton-on-Sea, CO15 2EF) that independent food businesses use to take orders. Each shop's ordering page shows the legal name, address and contact details of the shop you are ordering from.
1.2 The contract for your food is between you and the shop. The shop is responsible for its menu, prices, allergen information, preparation, delivery times, and for refunds. FoodTab is responsible for the ordering technology working as described and for the service fee it charges.
2. Placing an order
2.1 Check your order, address, phone number and any notes before paying. The shop prepares what you ordered as you entered it.
2.2 Your order is placed when you press the final order button. The shop may decline an order (for example if it is closed, out of stock, or you are outside its delivery area); if so, any payment is refunded in full including the service fee.
2.3 Delivery and collection times are estimates given by the shop. Scheduled orders are prepared for the time you choose, subject to the shop's confirmation.
2.4 If you have an allergy, tell the shop directly by phone as well as in the notes. Allergen information shown online is provided by the shop.
2.5 Age-restricted items may only be ordered by people old enough to buy them, and the shop may ask for proof on delivery or collection.
3. Prices, fees and payment
3.1 Prices are set by the shop and include VAT where applicable. Delivery charges, minimum order values and any discounts are shown before you pay.
3.2 Service fee. FoodTab charges a fixed service fee on each online order. The amount can differ between shops and is always shown as a separate line, together with your total, before you confirm payment. It is FoodTab's charge for providing the ordering service and is not passed to the shop.
3.3 Card payments are processed by Stripe on behalf of the shop. Your payment is made to the shop, which is the merchant of record and appears on your card statement. Cash on delivery or collection, and pay-at-till options, are paid directly to the shop where offered.
3.4 Tips you add go to the shop.
4. Cancellations and refunds
4.1 Because food is perishable and prepared to order, the 14-day cancellation right under the Consumer Contracts Regulations 2013 does not apply to food orders. You may still cancel before the shop starts preparing your order by contacting the shop, and the shop may cancel and refund at its discretion.
4.2 If your order is wrong, missing items, poor quality or does not arrive, you have rights under the Consumer Rights Act 2015 against the shop. Contact the shop first using the details on its ordering page; most issues are resolved on the spot.
4.3 Refunds are made to your original payment method by the shop through Stripe. If the shop refunds your whole order within 72 hours, FoodTab also refunds its service fee. Refunds normally appear within 5 to 10 working days depending on your bank.
4.4 If you cannot reach the shop or believe it has not dealt with you fairly, email [email protected] with your order number. We will contact the shop on your behalf. We cannot force a shop to refund, but we can suspend shops that repeatedly fail their customers.
5. Your account and conduct
5.1 You may order as a guest or create an account. Keep your login codes private and tell us if you think your account has been used without permission.
5.2 Do not place orders you do not intend to pay for, give false details, abuse shop staff or drivers, or use the platform for anything unlawful. We may block accounts that do.
6. Messages from shops
A shop you have ordered from may send you offers by WhatsApp, SMS or email unless you opt out. You can untick the box at checkout, reply STOP to any message, or email [email protected]. Order confirmations and updates are not marketing. Our Privacy Notice explains how your data is used.
7. Our responsibility to you
7.1 We will provide the ordering platform with reasonable care and skill. We are responsible for foreseeable loss caused by our breach of these terms or our negligence, and we do not exclude liability for death, personal injury, fraud or anything else the law does not allow us to exclude.
7.2 We are not responsible for the food, delivery, or the shop's acts or omissions; for loss caused by your giving incorrect details; or for the platform being unavailable for reasons outside our control. Nothing in these terms affects your statutory rights against the shop.
8. General
8.1 These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.
8.2 If you have a complaint about FoodTab that we cannot resolve, you may use the alternative dispute resolution options available to consumers; we will tell you which ones we participate in when you ask.
8.3 We may update these terms; the version in force when you order applies to that order.
8.4 Contact: [email protected].